Account Recovery Service

If you have forgotten your username or password, please use one of the three account recovery options below.

Option 1: Recover using your personal email address

If you already have registered your personal email address enter it here for a recovery email to be sent to you.

* Recovery email address

Option 2: Recover using secret question and answer

Find your university details and recover your account by answering your security questions.

* Last name

* Date of birth (dd/mm/yyyy)

* University ID

Option 3: Recover using a token

If you already have a recovery token provided by support or that you have requested using email recovery, please enter the token here.

* Token

* Date of birth (dd/mm/yyyy)